Vacancy details

Job title: F/T Assistant Manager
Job ref: TLS793AD
Description: Live and work colorfully with kate spade new york, currently hiring for an assistant manager

Overview:
kate spade new york draws women into a world that's culturally curious, intellectually playful, quick-witted and strong. our graceful, exuberant approach to the everyday is evident in all of our product: handbags and clothing, jewelry, shoes, stationery, eyewear, baby, fragrance, tabletop, bedding and gifts. we have over 45 retail shops and 40 outlet stores across the united states; 94 shops internationally, and our colorful products are sold in more than 400 doors worldwide in every time zone. whether in london, new york or shanghai, our shops are always warm and inviting. we help women express their personal style with charm and a dash of rebellion – she lives her life colorfully. welcome to the world of kate spade new york!

we are currently seeking experienced candidates for an exciting opportunity in store management. the assistant manager will partner with the store manager to produce successful financial results. provide leadership to the team in order to execute sales generation, clientele development, operational, visual, and human resources functions.

Responsibilities:
essential duties and responsibilities include, but are not limited to the following:

client & service expert:
• development of a clientele through proactive client outreach and the ability to build and maintain relationships with new clients
• partner with SM to develop business driving initiatives that build a repeat business or attract a new customer to the store
• ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach
• ensure team is compliant will all clientele standards and thank you note program
• ensure all associates complete the sales training program
• model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales leadership presence/steward of talent:
• assist SM with the achievement of financial success through improvement of measurable results that positively impact the store performance
• responsible for assuming the SM role in manager’s absence
• lead by example with the achievement of personal sales goals
• educate team on sales plans, personal goals, measurable stats, is able to coach to these stats to ensure business in maximized
• ability to network in the community to ensure open positions are filled efficiently with little impact to the business
• conduct ongoing review and assessment of employee performance building brand equity:
• understand and able to communicate the kate spade brand aesthetic, brand philosophy and lifestyle to the customers

sales team and customer
• ensure brand and operating standards are met to support brand consistency.
• ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
• communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to SM in order to increase customer service and sales operational excellence:
• perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility
• assist SM with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants
• monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company’s inventory and assets
• ability to accurately manage the processing of all pos transactions to maintain the integrity of the inventory

skills and abilities required:
• professional sales development and exceptional interpersonal skills
• strong leadership qualities; the ability to communicate effectively with all levels within the organization and to our client base
• ability to analyze selling reports, identify business trends and react quickly to the needs of the business
• comfort in making decisions and mediating conflict within a team-environment
• proficient in windows-based software such as excel, word and outlook physical requirements:
• available to work store schedule, as needed, including evenings and weekends
• standing for extended periods of time
• comfortable climbing ladders
• comparable luxury goods experience preferred
 
Further information: Must be fully flexible to work 5 days out of 7 on a shift and rotas basis between 8am and 10pm with hours extended at Christmas.
 
Town/city: Bluewater
Region: Kent
Country: United Kingdom
 
Job type: Permanent
Hours: Full-Time
Salary: Competitive
Application deadline: 13 November 2017
Start date: ASAP
 

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