The Learning Shop

Vacancy details

Job title: F/T Account Manager
Job ref: TLS1125E


As Account Manager you are responsible for the management of the counter, achievement of counter sales targets and the level of service that is delivered to customers. Through your passion for the brand you will be a brand ambassador and represent the brand at all times.


- To achieve counter sales targets and corporate objectives

- To set up and follow individual and collective objectives on a weekly and monthly basis

- To collate all sales information and submit report to line manager by deadline given

- To be aware of competitor activity, communicate this to the JLP team and take necessary steps to develop counter activity

- To pro-actively seek opportunities and promote in-store events to maximise sales

KPI: To achieve sales targets


- To ensure that the luxury level of service is delivered to customers and develop customer loyalty

- To handle customer complaints discretely and effectively

- To ensure that you are consistently delivering the level of service required, giving feedback to your Area Manager and taking action to highlight successes and address areas of concern

KPI: To achieve target for Mystery Shopping/consistent level of luxury service


- To maintain the correct basic stock levels on counter

- To ensure that merchandising is displayed effectively and in line with Company guidelines

KPI: To ensure that store presentation is in line with Company guidelines


- To motivate and inspire the JLP team members and Department Manager’s and create a genuine spirit and passion for the brand with all JLP and agency staff supporting the counter.

- To communicate the corporate strategy and goals to them

- To build a relationship with the Store Management

- To ensure that all team members are professional and complying with Company guidelines

KPI: To carry out monthly reviews on your KPI achievement


- To carry out any additional duties as directed by the management team

- To be a brand ambassador and representative at all times

- To adhere to all Company policies and procedures, as outlined in the employee handbook

- To build strong relationships with store management and to adhere to store policies and procedures

- To ensure efficient communication with and reporting to management and head office teams

- To manage all counter administration and reporting

Position within the organization - Reports to: Area Manager

Person Specification

Commercial awareness

Good computer and analytical skills

Excellent selling and communication skills

Professional, pro-active and positive

Self-confident and able to approach and engage with customers at ease

Adaptable, able to make decisions and solve problems

Strong retail experience

Good leadership skills

Results and business orientated

Able to motivate, coach and develop people

Further information: Hours to be discussed at interview.
Town/city: Bluewater
Region: Kent
Country: United Kingdom
Job type: Permanent
Hours: Full-Time
Contracted Hours: 37 hours
Salary: Competitive
Application deadline: 15 April 2019
Start date: ASAP

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