The Learning Shop

Vacancy details

Job title: P/T Sales Assistant at Quiz (8 hours)
Job ref: TLS29D

Sales Assistants required for ladies fashion store Quiz.

Job Purpose

To support the store/concession management team in all areas of the daily operation of the store/concession by providing the highest standards of customer service to maximise sales.



Portray a smart, clean and tidy appearance in accordance with the Company's dress guidelines at all time

Be punctual and maintain a high standard of attendance

Complete and pass product knowledge training

Actively ensure that a high level of team spirit is maintained

Customer Service:

Offer a high standard of customer service to every customer using 5 non-negotiable sale standards

Use product knowledge to assists customers, offer add-ons and convert the sale

Communicate politely and friendly, and smile towards every customer

Effectively communicate the Company's refund policy

Work to meet customers' needs selling complete outfits whenever possible

Deal with customer complaints in a professional manner

Apply the above standards to all phone inquiries


Handle and process stock effectively following Company guidelines

Merchandise and display stock in accordance with Company Visual Merchandising guidelines

Ensure that all stock deliveries are accurately checked and any discrepancies reported to the management team

Possess a high standard of product knowledge and be aware of best sellers

Effective implementation of promotions, reductions, bulletins instructions and all stock processes

Assist with quarterly stock takes


Be extremely vigilant and security conscious throughout the store

Be aware of all cash security procedures

Follow all procedures relating to both internal and external theft


Be proactive about keeping up to date with the company, our products and team brief information

Set and achieve goals during each review period

Take advantage of the training opportunities that are offered to develop your retail skills

Store Systems:

Ensure that all transactions are accurately entered through the till (if appropriate)

Ensure handling methods of payment is accurate

Carry out cash administration duties in an efficient, accurate and friendly manner

Follow cash administration procedure at all times

Legal Compliance/Safety & Maintenance

Maintain safe working conditions for employees and customers

Follow Health & Safety, Fire and Manual Company policies at all times

Carry out any housekeeping duties to a high standard

Additional Duties:

Any other duties as instructed by Store/Concession manager

Skills and experience

Flexibility towards working hours

Experience of working within a customer service environments

Excellent customer service skills with the ability to deal with a wide variety of customers

Working knowledge of retail based EPOS systems within a busy retail environment

Relevant product knowledge desirable

Accuracy and attention to detail

Effective communication skills


Ability to work in a team environment

Further information: Must be fully flexible and able to work weekends and evenings
Hours will be discussed at interview
Town/city: Bluewater
Region: Kent
Country: United Kingdom
Job type: Permanent
Hours: Part-Time
Contracted Hours: 8 hours
Salary: Competitive
Application deadline: 10 May 2019
Start date: ASAP

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